Mica Essential Service FAQs:
Q: Can I shop at Mica Hardware if I offer an essential service?
A: Yes, Mica Hardware is considered an Essential Service Provider. Each essential service provider/tradesman will be required to present a valid CIPC essential services permit dated 17 April 2020 onwards and will be required to sign and bind themselves to a declaration stating that products needed are intended for use for emergency repairs only.
Q: As an essential service provider, what documentation is required by me?
A: You will have to present a valid CIPC essential services permit dated 17 April 2020 onwards. Once in the store, you will be required to sign and bind yourself to a declaration stating that products needed are intended for use for emergency repairs only. If you refuse to complete the form then the transaction for your essential goods may not be processed..
Q: Who are considered essential service providers?
A:
- Plumbers
- Electricians
- Locksmiths
- Glaziers
- Roof Repairmen
- or any qualified trade person or any other essential service provider that can present a valid permit
Q: What essential products can be purchased at a Mica store?
A: If you are a registered tradesman or essential service provider, you can purchase only the products required for essential services and/or emergency repair work. These include:
- Hardware, components and supplies required by a qualified tradesperson solely for the purpose of emergency repairs at residential homes;
- Hardware, components and supplies required by any entity engaged in the provisions of essential services for any project related to the provision of water, electricity or other essential services.
Q: How do I know if a Mica store near me is open?
A: Simply follow the link HERE to view a list of operating stores as well as their trading hours. Please note that as each of our stores are individually owned, it is at the discretion of the store owner to set their trading hours and days. These are subject to change without notice, so please contact your chosen store prior to visiting.
Q: I am not a registered tradesman but I need essential items, can I purchase?
A: Mica Hardware may not open or sell to the general public under government regulation. Mica Hardware is only able to sell products and materials to tradesman and essential services providers that have been deemed necessary for the purpose of emergency repairs at residential homes; or related to the provision of water, electricity or other essential services.
Q:Can I purchase essential items online?
A: Unfortunately, Mica Hardware does offer an online service. Essential tradesmen will have to visit their nearest operating store for essential items.
Q: What precautions are Mica stores taking to combat COVID-19?
A: All operating Mica stores have hand sanitisers available for customers to use for their hands, trolleys or baskets. All staff members that are in close proximity to each other and our customers are required to wear face masks. Frequently touched surfaces are cleaned down before and after helping a customer. Staff members and customers are advised to practice social distancing.